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Dear Mike,

We began our relationship with ETI Sales Support as I would imagine any client would -with both a positive outlook and hopes for success mixed with the trepidation one faces in almost any new relationship or business partnership. After all, we were about to trust you with some of our most valued clients, looking to your team to help us grow our business by enhancing those relationship as well as helping to introduce us to new prospective clients.

After only a few months into the effort we realized that we were in the best of hands with eti. We have been extremely impressed with the level of competence displayed by your team. They displayed a rapid understanding of the selling and relationship management challenges we faced and their efforts have been right on the money almost from the outset. Indeed, we often commented to one another how amazed we were at how much you had learned in such a short period of time.

You handled even our historically toughest customers with grace and aplomb and have done an outstanding job of building rapport with them and performing well beyond our most optimistic expectations. We are grateful for your team’s expertise, your skills and, above all, your consummate professionalism. It has become clear to us that your entire organization from the Business Developers to senior management, holds our success as paramount. You have gone out of your way, even at some personal sacrifice, to maximize the efficiency and effectiveness of your efforts on our behalf.

Mike, we really enjoy having ETI Sales Support as part of the Barnes & Noble.com team.

Working with you and your organization has been a pleasure and we look forward to a long and prosperous relationship.

Warmest regards,

Name and title withheldCompany Name withheld

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