The following is a letter to Michael Falkson, President of ETI Sales Support from Motorola Enterprise Solutions (Symbol Technologies). Note: Zebra Technologies acquired Motorola Enterprise Solutions in late 2014.
I have been meaning to write this letter for some time now. Since we started our relationship several years ago with a seemingly simple need to expand our outbound telemarketing capabilities, the relationship between our companies has grown in scope significantly into one of strategic importance to Motorola's Channel Marketing group.
Over the years, members of my staff and I have come to appreciate and rely on the unparalleled expertise and insight provided by you and your company in many areas. Whether it is database design, database development and management (including the amazing things you've done to extend the database to our partners and other constituencies using the web), response management or telesales support, ETI Sales Support has consistently stepped up to meet our demanding requirements.In particular, we appreciate your highly personal approach. The way you and your staff make yourselves available on short notice and the complete professionalism demonstrated by everyone at ETI Sales Support truly differentiates your company from the rest of your competitors (many of whom still call to try to win our business.)The bottom line is this, ETI Sales Support consistently provides Symbol Technologies with effective telesales programs, response management capabilities and extensive database systems and services that help expand our business. Because of this, you've earned our professional respect, appreciation and admiration as well as our loyalty.Again, thank you for your high quality work and your results-oriented approach. I look forward to working together to grow our business through our channel partners fully leveraging our excellent relationship with ETI Sales Support Sales Support.